No, just pop into one of our stores any time during opening hours. Or you can book a drop off through our online system to speed up the process once you arrive.

While brand is less of a focus for us, we generally do not accept fast-fashion labels due to their low demand and resale value. We look for well-made clothing that's designed to last. Take a look at our Quick Sell Guide for some examples of brands we don't take and things we love.

Unfortunately not, it’s important for us to see the items in person to be able to properly assess the qualities we look for.

You can find your estimated processing date as a notification on your account dashboard.

As part of NZ anti money laundering law we are required to collect ID from anyone who sells with us.

If there are items that aren’t showing it means we haven’t accepted them for sale. Depending on what you chose at the point of drop off they will either be returned to you, in which case you’ll have 7 days from the date of processing to collect them. Or they would have been recycled responsibly on your behalf through our Donation Program. 

Your items expire after 7 weeks. You can check the expiry date of your clothing by logging into your online account and checking the expiry date in the ‘items’ tab on your dashboard. All expired clothing will become the property of the store and will be recycled responsibly through our Donation Program on the day it expires. If you wish to collect your clothes you must uplift them from the store before the expiry date.

No, we sell clothes on your behalf. Once sold, you'll receive 55% commission for anything that sells for over $100, and 45% for anything that sells at $100 or less.

If time permits we’ll try to pre-sort items your on the spot; so we can return any we don’t feel will sell in store. Once we have accepted your items they’ll be sent for a final selection process, and pricing.

No, your clothes must be brought in freshly laundered or drycleaned, with no discernible odours, stains or damage.

Clothes are selected for sale in store based on quality, condition, season, style and age. We accept clothing based on what we think will sell. While brand is less of a focus, we generally do not accept fast fashion labels due to their low demand and resale value. Please don’t be offended if we decline your items, we have to manage stock levels carefully, so we can’t accept everything. Please refer to our Quick Sell Guide for more info.

Balances $100 and under can be collected in-store ( via eftpos refund). For balances over $100 you can request a bank transfer through your online account. Log into your account and click on your profile (top right) and click request payout.

Bank deposits are only available for amounts exceeding $100 or once all items have sold or completed their cycle in store.

The day bank deposits are processed will vary by store; please contact the store to find out what day you can expect your deposit.

Of course. We would love it if you spent it with us! The balance on your account is essentially cash, so you can either use it to purchase in store, online or you can take it away with you.

Before your active clothing expires we will send you an automatic notification to let you know. Any unsold items will become property of the store and are recycled responsibly through our Donation Program which supports a number of organisations. If you do want to retrieve unsold items you must locate the items in store personally, before their expiry.

This is because you opted to collect any unaccepted items. It usually takes us a week to ten working days to process items.

The tick box for returns refers only to stock not accepted during processing. Any unsold items are the consignor’s responsibility to keep track of and collect them from the store prior to the end of the 7 week cycle.

Our Donation Program supports a number of organisations with clothing, or in some cases, monetary donations, for organisations that have no need for clothing.

Please contact the appropriate store immediately. We can’t promise that your item can be returned to you but we will do our best. If you're a first time seller or you're unsure about your returns we always recommend opting to pick up unaccepted items.

At any time during the 7 week cycle you are welcome to find and collect consigned items. This must be done by personally locating your pieces on the shop floor and notifying a staff member.

Totally fine, just bring it in to the store of your choice and let them know you had originally booked it for a different location – we’ll find you in the system.

Booking a drop off online means you won’t need to fill out the drop off form in store. This will speed up the process a lot but we still might need to presort your clothing before you go.

No, drop in anytime during opening hours!

You can definitely pop in store with your drop off as normal – booking online just speeds up the process once you get in store.